Via the online return form, you can easily request a return. It is important that you provide the following information:

• Your order number
• The item you wish to return
• The reason for the return
• Any photos if there is damage or a defect

After assessment, you will receive further instructions for returning the product.

You can register your order for return within … days after receipt.

After we have received and inspected your return shipment, the refund will be processed using the same payment method that was used to pay for the order.

The refund is usually processed within … business days after approval of the return. The exact processing time may depend on your bank or payment provider.

If only part of the order is returned, only the amount of the returned items will be refunded.

BAS Parts & Tyres offers a warranty on products that show defects resulting from material, production or assembly faults, provided that the product has been used and installed correctly according to the instructions.

The warranty conditions and warranty period may vary by product category. Separate warranty conditions may apply to used, refurbished and new parts.

A warranty claim can be submitted by contacting our customer service or sales department.

To process your claim as quickly as possible, we ask you to provide the following information:

• Order or invoice number
• Item number or product description
• Description of the issue
• Photos or videos of the defect (if possible)
• Any additional information about installation, use or diagnosis

After receiving the claim, we will assess the situation and inform you about the next steps.

Warranty generally does not apply to:

• Electronic components
• XP parts
• Damage caused by incorrect use, incorrect installation or insufficient maintenance
• Products that have been modified, disassembled or repaired without permission
• Damage caused by accidents, overloading or external influences
• Products for which the origin or purchase from BAS Parts & Tyres cannot be demonstrated

Are you unsure whether a defect is covered by warranty? Please contact us. We assess every warranty claim individually.

For some products, such as engines, gearboxes, turbochargers, starter motors and other rebuildable parts, a core charge (deposit) is applied.

This amount is paid temporarily because BAS Parts & Tyres wants to receive the old part back (the so-called exchange part or core). These parts can often be remanufactured or used for parts recovery.

Once the old part has been returned and approved according to the specified conditions, the core charge will be refunded.

If the old part is not returned, the right to a refund of the core charge will expire.

In that case, the paid core charge will be charged permanently. You will not receive an additional invoice for this, as the core charge was already part of the original order.

Via this link, you can easily create an account with your company details.

Via the account environment, you can easily change your details such as phone number, email address, etc.

Phone number: 0413 371 788

Adress: Mac Arthurweg 2c | 5466 AP, Veghel | The Netherlands

Email adress: [email protected]

Monday: 08:00 - 18:00

Tuesday: 08:00 - 18:00

Wednesday: 08:00 - 18:00

Thursday: 08:00 - 18:00

Friday: 08:00 - 17:00

Saturday: 08:30 - 13:00

BAS Parts & Tyres sends various automated messages. These are sent from so-called “no-reply” email addresses. If you send an email to one of these addresses, we will not receive it. If you have any questions, please send your email to [email protected].